Frequently Asked Questions

Find out answers to all those burning questions..

List of our frequently asked questions below. If there's a question you have tats not on here please reach out and our team will be in touch.

How do you prove who I am?

We use a bespoke super secure ID process to confirm your ID, its totally secure and is super efficient. We can verify ID from most countries in the world easily.

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How do you prove where I am?

In order for you to prove where you live you must allow sharing location in your settings. Simply go to Settings > Privacy & Security > Location Services > Select the Proova App > Turn on Precise Location

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How do you prove where I live?

You prove where you live through an AVS check on a debit or credit card.

Yes, it's as simple as that!

How do you prove what I have?

We prove what you have by making use of the features on the Proova mobile app. Sophisticated Artificial Intelligence (AI) verifies your items once they have all been individually geocoded and stored in the virtual vault within the Proova app.

How do you prevent fraud?

Built into the app is sophisticated AI (Artificial Intelligence) and reliable machine learning to identify fraud.

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What types of insurance

do you cover?

Most, but including:

Home, Motor, Travel, Gadget, Jewellery, Self Drive Hire, Commercial Motor

and many more...

Still have a question? Need your claims sped up?

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